Last updated: 17 October 2026
This Privacy Policy explains how ForthMed Pte. Ltd. (Singapore, UEN 202619101C) and ForthMed Sdn. Bhd. (Malaysia, Registration No. 202601024384 (1686481-V)) (together, “ForthMed”, “we”, “us”) collect, use and protect personal data when you visit forthmed.com.sg, contact us or do business with us. We handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 and Malaysia’s Personal Data Protection Act 2010.
1. Personal data we collect
- Contact details you give us, such as your name, email address, phone number, job title and the hospital, clinic or organisation you work for.
- The content of your enquiries, for example the products you are interested in and your messages to us.
- Information needed to supply, install, train on and service products, such as delivery and site contact details.
- Basic technical information when you browse our website, such as your browser type, pages visited and approximate location, collected through cookies and similar technologies.
2. How we use your personal data
- To respond to your enquiries and provide product information, demonstrations and quotations.
- To supply, deliver, install and service products, and to provide training and after-sales support.
- To meet regulatory, quality and safety obligations that apply to medical device distribution, including product traceability, field safety notices and recalls.
- To send you news about our products, events and activities, where you have agreed to receive it. You can opt out at any time.
- To operate, secure and improve our website.
3. Consent and withdrawal
By submitting a form on this website or otherwise providing your personal data to us, you consent to our collection, use and disclosure of it for the purposes above. You may withdraw your consent at any time by contacting us using the details below. Withdrawing consent may affect our ability to respond to you or provide products and services.
4. Disclosure of personal data
We do not sell your personal data. We may share it only where needed for the purposes above, with:
- The manufacturers and principals whose products we distribute, for example to prepare quotations, arrange technical support or meet regulatory requirements.
- Service providers who support our business, such as IT, hosting, email, logistics and professional advisers, who are required to protect your personal data.
- Regulators and authorities where required by law.
5. Transfers outside Singapore or Malaysia
Because we operate in both Singapore and Malaysia and work with overseas manufacturers, your personal data may be transferred outside the country in which it was collected. When this happens, we take steps to ensure it receives a standard of protection comparable to that required under applicable law.
6. Protection and retention
We use reasonable administrative, technical and physical safeguards to protect personal data from unauthorised access, use or disclosure. We keep personal data only for as long as it is needed for the purposes for which it was collected, or as required by law, and then securely delete or anonymise it.
7. Cookies
Our website uses cookies to make it work properly and to understand how visitors use it. You can block or delete cookies through your browser settings; some parts of the website may not work as intended if you do.
8. Access and correction
You may ask to access or correct the personal data we hold about you. We will respond as soon as reasonably possible and within the time required by law. We may charge a reasonable fee for access requests where permitted.
9. Contact us
For questions, requests or complaints about this Privacy Policy or your personal data, please contact our Data Protection Officer:
Email: info@forthmed.com.sg
Singapore: ForthMed Pte. Ltd., 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051
Malaysia: ForthMed Sdn. Bhd., B2-2-3 Solaris Dutamas, No. 1 Jalan Dutamas 1, 50480 Kuala Lumpur
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the date it was last updated.